Terms & Conditions

By booking a service with LastTouch CarCare, you acknowledge that you have read, understood and agreed to the following Terms & Conditions.

1. Bookings & Cancellations

All bookings are subject to confirmation by LastTouch CarCare. A booking is only considered confirmed once the date and time have been agreed upon via a phone call with one of our technicians.

We understand that plans can change. However, cancellations or rescheduling made within 12 hours of the scheduled appointment may result in a call-out, cancellation fee or forfeit in your deposit.

If our team has already travelled to the agreed location, a call-out fee may apply where the service cannot proceed due to circumstances outside of our control.

2. Vehicle Access & Service Requirements

For mobile detailing services, the client must provide reasonable and safe access to the vehicle and working area.

Where required, access to water and electricity should be made available. If these facilities are unavailable, please inform us before your appointment so that alternative arrangements can be discussed.

The vehicle must be accessible and free from personal belongings where possible. LastTouch CarCare is not responsible for items left inside the vehicle.

3. Vehicle Condition

Every vehicle is different. Service results may vary depending on the vehicle's age, condition, paintwork, interior materials, previous repairs, stains, scratches, oxidation and general wear.

Certain imperfections may not be fully removable without risking damage to the vehicle. Our team will always recommend the safest and most appropriate approach.

4. Pricing & Quotations

Prices advertised or listed by LastTouch CarCare are starting prices and may vary depending on the vehicle's size, condition, level of contamination and the specific services required.

Where necessary, a final quotation will be provided after assessing the vehicle.

Additional work requested by the client after the service has commenced may incur additional charges, which will be communicated before proceeding.

5. Payments

Payment is due in full upon completion of the service, unless otherwise agreed in writing before the appointment.

We reserve the right to withhold completion or release of any applicable service documentation until outstanding payment has been received.

6. Deposits

For services or bookings with a total value of R12,000 or more, a deposit may be required to secure the booking and reserve the allocated date and time.

The required deposit amount will be communicated to the client. The booking will only be confirmed once the deposit has been received.

The deposit will be deducted from the final invoice upon completion of the service. Cancellation or rescheduling terms applicable to the booking will apply to the deposit.

We reserve the right to withhold completion or release of any applicable service documentation until outstanding payment has been received.

7. Damage & Existing Defects

LastTouch CarCare takes every reasonable precaution when working on a vehicle.

We are not responsible for pre-existing damage, weakened paintwork, previously repaired areas, failing trim, loose components, deteriorated materials or defects that become visible during the detailing process.

Any existing concerns identified before or during the service will be communicated to the client where reasonably possible.

8. Paint Correction & Ceramic Coatings

Paint correction is performed with the objective of improving the appearance, gloss and clarity of the vehicle's paintwork while maintaining a safe level of paint removal.

Not all scratches, defects or imperfections can safely be removed. Results depend on the depth and severity of the defect and the condition of the paint.

Ceramic coating performance and longevity depend on factors including maintenance, washing methods, environmental exposure and how the vehicle is used. Product warranties, where applicable, are subject to the manufacturer's terms and conditions.

9. Aftercare & Maintenance

The client is responsible for following any aftercare or maintenance recommendations provided by LastTouch CarCare.

Failure to follow recommended maintenance procedures may affect the appearance, performance and longevity of protective treatments.

10. Weather & Environmental Conditions

As a mobile detailing business, certain services may be affected by extreme weather conditions, including heavy rain, strong winds, extreme temperatures or other unsafe working conditions.

LastTouch CarCare reserves the right to reschedule a booking where weather or environmental conditions may compromise the quality or safety of the service.

11. Satisfaction & Service Concerns

We take pride in our workmanship and aim to deliver every service to a high standard.

If you have any concerns regarding a completed service, please contact us as soon as reasonably possible so that we can assess the matter and, where appropriate, work towards a suitable resolution.

12. Right to Refuse Service

LastTouch CarCare reserves the right to refuse or discontinue a service where the working conditions are unsafe, the vehicle presents an unreasonable risk of damage, or the client behaves in an abusive, threatening or inappropriate manner towards our team.

13. Agreement

By confirming a booking with LastTouch CarCare, the client confirms that they have read, understood and agreed to these Terms & Conditions.